Refund policy

Return & Refund Policy for NestlySpot

Our Commitment to You

At NestlySpot, your satisfaction matters to us. If you're not fully happy with your purchase, we offer a simple and transparent return and refund policy to ensure a smooth shopping experience.

1. 30-Day Return Policy

You may request a return or refund within 30 days of receiving your order.

To start a return, please contact our support team and include:

  • Your order number

  • A photo of the item you received

  • A brief explanation of the reason for your request

Once your request is reviewed and approved, we’ll provide the next steps.

Important: Requests made more than 30 days after delivery may not be eligible for a refund or replacement.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • Clear photos showing the issue

After verification, we’ll offer either a replacement or a full refund at no additional cost. In many cases, returning the item will not be required.

Covered Issues:

  • Manufacturing defects

  • Damage during shipping

  • Missing parts or components

  • Incorrect item received

Not Covered:

  • Damage caused after delivery

  • Misuse, neglect, or improper handling

  • Normal wear and tear

  • Unauthorized modifications or repairs

  • Cosmetic changes from long-term use or environmental exposure

3. Orders Not Received

If your order has not arrived within the expected delivery timeframe, please contact us with your order details.

After reviewing the shipment status, we may offer:

  • A replacement shipment, or

  • A full refund

Claims for missing orders must be submitted within 60 days of the order date.

4. Refund Processing

Approved refunds will be issued to your original payment method.

Estimated processing time:

  • Credit/Debit Cards: Up to 10 business days

Processing times may vary depending on your financial institution.

5. Contact Us

If you have any questions about returns, refunds, or your order, feel free to contact us:

Email: help.nestlyspot@proton.me

Our support team is here to assist you and resolve any issues as quickly as possible.