Self-serve returns

Self-Serve Returns Policy for NestlySpot

🔁 30-Day Return Policy

NestlySpot offers a 30-day return window from the date your order is delivered.

If you’re not satisfied with your purchase, you may request a return in accordance with the terms below.

🔁 How to Start a Return

You can initiate a return through our self-serve returns system:

  • Visit the Returns Portal on our website

  • Enter the email address used for your order

  • Follow the guided steps to submit your request

All returns must be approved before items are sent back.

Do not ship any items without prior authorization.

✅ Return Eligibility

To qualify for a return:

  • The request must be submitted within 30 days of delivery

  • The item must be unused and in original condition

  • Original packaging and accessories must be included (if applicable)

Items Not Eligible for Return:

  • Items damaged due to misuse or improper handling

  • Items showing normal wear and tear

  • Items modified or repaired without authorization

  • Requests submitted after 30 days from delivery

⚙️ Return Review & Processing

  • Return requests are reviewed within 1–3 business days

  • Approved requests will receive return instructions via email

  • No restocking or handling fees are charged

Note: Original shipping fees (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect item.

💳 Refund Processing

Once your return or refund is approved:

  • Refunds are issued to the original payment method

  • Estimated processing time:

    • Credit/Debit Cards: Up to 10 business days

Processing times may vary depending on your financial institution.

📦 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, missing parts, or incorrect, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • Clear photos of the issue

  • Packaging photos (if applicable)

After verification, we will provide a replacement or full refund at no additional cost. In many cases, returning the item will not be required.

🚚 Orders Not Received

If your order has not arrived within the expected timeframe, please contact us with your order details.

After reviewing the shipment status, we may offer:

  • A replacement shipment, or

  • A full refund

Claims must be submitted within 60 days of the order date.

📩 Need Help?

If you experience any issues with the return process or have questions, contact us:

NestlySpot
Email: help.nestlyspot@proton.me

Our support team is here to assist you and ensure a smooth experience.